Suggestions
Or Complaints
We welcome suggestions from patients on how
we can improve the service provided. If you have an idea, please contact the practice
manager, or post the suggestion into our suggestion box in the waiting area.
If you are not happy with any of the services at the surgery, please discuss
the matter with your doctor or, alternatively, the practice manager. If you feel
you would like to send a written complaint, please address it to the practice
manager and we will provide a written response as soon as possible. Like all NHS
organisations, we have a formal complaints procedure. Please ask at reception
if you would like a copy of this.
Confidentiality
This practice holds and processes information about patients under the terms
of the Data Protection Act 1998 in order to help us to provide them with the best
possible health care.
The data we hold about you consists of personal identification
data, data about your registration within the NHS and your personal health care
data, which we will have collected from you directly, from other health and social
services professionals involved in your care, from other people with an interest
in your health (such as government departments or your employer) or from our own
observations.
You have the right to see, on request, the data which we
hold about you, except any individual items of data which identify other people
(excluding professionals involved in your care) or which we judge would be seriously
harmful to your health or to that of another person if you saw it.
We will
not disclose any personal information about you to any other person except in
the following cases:
1. Where we are obliged by law
to do so.
2. Where we have your specific consent or
instruction to do so.
3. Where a solicitor acting on
your behalf requests us to do so.
4. Where it is necessary
for us to give details to another health professional so that they can give you
care.
5. Where we believe that not to do so would cause
serious harm to your health or safety or that of others and you are unable or
unwilling to give us consent.
6. Where the Health Authority
requests us to do so in order that they can satisfy themselves that we are providing
a safe and efficient service within the terms of our contract with them.
7. Where information can be extracted by us from your record
and made unidentifiable, for the purpose of medical research, (including research into drug safety) or audit (ie checking we have done things properly)
In cases 6 and 7 above, you may ask us not to reveal information from your record for these purposes.
If you would like us not to reveal, at any time in the future, information from
your records in these circumstances, please ask at reception for a form to sign
so that we are aware of your wishes.
Freedom
Of Information – Publication Scheme
The Freedom of Information
Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme
is a guide to the ‘classes’ of information the practice intends to
routinely make available.
This scheme is available from reception.
Zero
Tolerance
In keeping with the NHS, this practice operates
a "zero tolerance" policy with respect to the protection of its entire
staff. This means that anyone who is violent or abusive in any way to any member
of staff may be removed from the practice list with immediate effect and without
a second chance. Extreme cases will result in being reported to the police. This
applies to all patients and all members of staff, not just the GPs, and includes
contact over the phone.
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